Around half of ScotRail passengers are satisfied they get value for money for the price of their ticket, according to a survey.
The company's 52% satisfaction rating on the issue is down 6% on the previous year but is five points higher than the UK average. The National Passenger Survey also recorded satisfaction levels of less than 50% with car parking, train toilets and how well ScotRail handles delays.
Overall, nine out of 10 ScotRail passengers are satisfied with their train services, the survey suggests, which the firm said is equal to its highest-ever rating. Its 90% satisfaction level, up 1% on last year, surpassed the UK average of 85%.
ScotRail said it is rated more highly than the average for UK train operators in 30 of the 36 categories, including the attitude and helpfulness of staff, punctuality and reliability, and ticket buying facilities.
The autumn 2012 survey was published by Passenger Focus, an independent consumer watchdog for Britain's rail users. The survey's ScotRail figures also suggest that nine in 10 customers are happy with how station staff handle requests and the length of time journeys are scheduled to take.
Eight in 10 passengers are satisfied with the frequency of trains, timekeeping, information about trains and platforms, and the upkeep and cleanliness of trains and stations, according to the survey. Connections with other trains, personal security in stations and the attitude of staff gained satisfaction levels of 70% or over.
ScotRail said a number of categories exceed or equal their previous highest scores. But when asked about value for money on tickets, just 52% rate it satisfactory or good and 29% rate it dissatisfactory or poor. Just 49% are satisfied with the toilets on trains and 40% are satisfied with how ScotRail deals with delays. Car parking at stations have a 38% satisfaction rating, down 11% on the previous year.
ScotRail managing director Steve Montgomery voiced disappointment at the value-for-money score. The company pointed to "innovations" such as passengers getting free wi-fi on trains between most of Scotland's cities by the end of this year and a "substantial roll-out of smartcard technology across scores of stations" in the next few months.
Off-peak fares will rise 1% below inflation from 2016. Peak fares will be capped at RPI in January 2014 and 2015. The firm said it is in talks with local authorities and others to provide more car parking spaces and support the demand for rail travel.
Train companies East Coast and Virgin, which also operate trains in Scotland, both recorded overall satisfaction levels of 92%, seven points above the UK average.